Thank you for shopping at Trachtenjackedamen. We want you to be fully satisfied with your purchase, but if for any reason you are not, we’re here to help. Please read our return and refund policy carefully before making a request.
- Return Eligibility
We accept returns within 14 days of the delivery date. To be eligible for a return:
The item must be unused, unworn, and in its original condition
All tags, labels, and packaging must be intact
Proof of purchase (order number or receipt) is required
Items not eligible for return:
Final sale items
Customized or tailored garments
Gift cards
Items showing signs of wear, damage, or use
- How to Initiate a Return
To start a return, please contact our customer support team at [email protected] with the following details:
Your order number
Item(s) you wish to return
Reason for return
Our team will guide you through the return process and provide you with a return shipping address and instructions.
Please do not return items without first contacting us. Unauthorized returns may not be processed.
- Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping method to return your items and keeping the receipt for reference
- Refund Process
Once we receive and inspect your return, we will notify you by email about the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days
Original shipping charges are non-refundable
- Late or Missing Refunds
If you haven’t received your refund after 10 business days, please:
Check your bank account or credit card statement again
Contact your credit card provider (it may take additional time to reflect the refund)
If you’ve done all of the above and still haven’t received your refund, please contact us at [email protected]
- Damaged or Incorrect Items
If your order is incorrect or arrives damaged, please contact us within 7 days of receiving your order. Provide your order number and clear photos of the item, and we will resolve the issue by offering a replacement or full refund. - Exchanges
We currently do not offer direct exchanges. If you would like a different size or style, please return the item for a refund and place a new order. - Contact Us
For questions or concerns regarding returns and refunds, please reach out to us at:
Email: [email protected]